Shipping policy
Thank you for shopping with STND.CAFÉ.
Shipping Location
We currently ship orders within Australia only.
Order Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Shipping Options and Delivery Times
Customers can choose between the following shipping methods at checkout:
Standard Shipping
Estimated delivery time: 3–6 business days
Express Shipping
Estimated delivery time: 1–3 business days
Delivery times are estimates and may vary depending on your location and the carrier.
Shipping Costs
Shipping costs are calculated at checkout based on the selected delivery method.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing tracking information so you can monitor your delivery.
Shipping Address Accuracy
Please ensure that your shipping address is correct at checkout. STND.CAFÉ is not responsible for orders shipped to incorrect addresses provided by the customer.
Delivery Issues
STND.CAFÉ is not responsible for delays caused by the shipping carrier, weather conditions, customs processing, or other circumstances outside our control. If your package appears lost or significantly delayed, please contact us and we will assist in resolving the issue with the carrier.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at admin@stndcafe.com with your order number and photos of the issue. We will review the case and provide a replacement or refund where appropriate.
Contact
If you have any questions regarding shipping, please contact us at:
Email: admin@stndcafe.com